Artist Arena / Pre-sale Ticket F.A.Q.s

[Doktor Avalanche]

Q) When will I receive my tickets?
A) Generally you will receive your tickets 7-10 days prior to any event. If you have not received your tickets within five business days of your event please email tickets@artistarena.com or call 212-420-8500 with your name and order number.

PLEASE CALL OR EMAIL NO LATER THAN 2 DAYS BEFORE YOUR EVENT TO ALERT US THAT YOUR TICKETS ARE MISSING. IF YOUR EVENT IS ON A FRIDAY, SATURDAY OR SUNDAY, PLEASE CONTACT US NO LATER THAN THE THURSDAY BEFORE THAT WEEKEND. IN ORDER TO GUARANTEE ENTRY TO YOUR SHOW YOU MUST CONTACT PRIOR TO THE DAY OF YOUR SHOW.

Q) I did not receive my order confirmation email. What should I do?
A) Please check your spam or junk email folder. If you can still not find your confirmation please email tickets@artistarena.com with your name, the band you have purchased tickets for, and date of your event. Your email confirmation will be re-sent to you.

Q) How are tickets shipped?
A) Tickets are shipped via first class mail. Please be on the lookout for a plain white envelope with a New York City return address.

Q) I bought tickets that came with a VIP meet and greet. How does the meet and greet work?
A) You will receive VIP meet and greet instructions approximately one week prior to you event via email. If you feel an error has been made and you have not received these instruction please email tickets@artistarena.com.

Q) How can I cancel my order?
A) You may not cancel your order. All sales are final. There are no refunds or exchanges for any reason.

Q) The event is listed as “Presale Sold Out.” Does this mean there are no tickets left for the show?
A) No, this does not mean the entire show is sold out. This means that Artist Arena has no more presale tickets left to sell. Please check with the venue for tickets to the general public on sale.

Q) Do you know if my favorite artist is playing my town?
A) If you do not see the show for sale on the artist’s ticketing site then we do not have any information regarding that specific show date. Please be patient and continue to check their ticketing website.

Q) If I call the Artist Arena customer service number can I purchase tickets over the phone?
A) Sorry, Artist Arena does not sell tickets via phone. You must purchase tickets online.

Q) Can you help me locate the venue where my show is being held?
A) Artist Arena only sells pre sale tickets. We are not the venue. For directions to the show please contact the venue directly

[DzM]

Bless you.

[Doktor Avalanche]

np. I was getting tired of seeing the collective worry.

[SonOfErin]

For all the bitching everyone does (myself included) about ticket-bastard, they are good about getting the tickets out quickly. Maybe I'm asking too much but why can't they send them out when they get the order, why wait until a week before the show?

[Clash Cadillac]

For all the bitching everyone does (myself included) about ticket-bastard, they are good about getting the tickets out quickly. Maybe I'm asking too much but why can't they send them out when they get the order, why wait until a week before the show?

The reason I came up with is it makes it harder for one to resell the tickets. The presale tickets should be for the fans not the blood thirsty tickets scalpers.

[DannyBoy]

For all the bitching everyone does (myself included) about ticket-bastard, they are good about getting the tickets out quickly. Maybe I'm asking too much but why can't they send them out when they get the order, why wait until a week before the show?

The reason I came up with is it makes it harder for one to resell the tickets. The presale tickets should be for the fans not the blood thirsty tickets scalpers.

Fair point

[anfield boy]

My only option for the Seattle show pre-sale was will call...not that it matters, just thought it was odd. We'll just have to show up slightly earlier, but no real bothers.

Anyone else experience this or I have missed something?

And let's hope the Mariners are still playing ball at Safeco come Oct!!!!!

[Guest]

I'm looking for tickets to the Portland show but they aren't on the website. Are they sold out already? Tell me it isn't soooo!!!!

[Sam's Cross]

I had a strange experience at the Portland show. I did not get my tickets through the mil due to the incompetence of the Houston, TX post office. Artist Arena were extremely pleasant in their customer service but at Will Call the person said that Artist Arena was not a licensed vendor for tickets (only Tickets West according to Will Call) but they let us in anyway which seemed strange. The place was definitely packed beyond fire code.

[Guest]

That's strange Sam. Maybe they let you in because it was happening a lot.

[Mike from Boston]

Even stranger is the one year, two week timeframe it took to comment on Sam's post!!

[worthop]

I may have missed it, but how do we get access to pre-sale tickets on Monday?

[NewJerseyRich]

Right on the front page. Bonk on the register button, follow from there.

[CiaranCoffey]

All i want is to see Shane macGowan perform live! when are they going to perform in Ireland next>?