Q) When will I receive my tickets?
A) Generally you will receive your tickets 7-10 days prior to any event. If you have not received your tickets within five business days of your event please email
tickets@artistarena.com or call 212-420-8500 with your name and order number.
PLEASE CALL OR EMAIL NO LATER THAN 2 DAYS BEFORE YOUR EVENT TO ALERT US THAT YOUR TICKETS ARE MISSING. IF YOUR EVENT IS ON A FRIDAY, SATURDAY OR SUNDAY, PLEASE CONTACT US NO LATER THAN THE THURSDAY BEFORE THAT WEEKEND. IN ORDER TO GUARANTEE ENTRY TO YOUR SHOW YOU MUST CONTACT PRIOR TO THE DAY OF YOUR SHOW.
Q) I did not receive my order confirmation email. What should I do?
A) Please check your spam or junk email folder. If you can still not find your confirmation please email
tickets@artistarena.com with your name, the band you have purchased tickets for, and date of your event. Your email confirmation will be re-sent to you.
Q) How are tickets shipped?
A) Tickets are shipped via first class mail. Please be on the lookout for a plain white envelope with a New York City return address.
Q) I bought tickets that came with a VIP meet and greet. How does the meet and greet work?
A) You will receive VIP meet and greet instructions approximately one week prior to you event via email. If you feel an error has been made and you have not received these instruction please email
tickets@artistarena.com.
Q) How can I cancel my order?
A) You may not cancel your order. All sales are final. There are no refunds or exchanges for any reason.
Q) The event is listed as “Presale Sold Out.” Does this mean there are no tickets left for the show?
A) No, this does not mean the entire show is sold out. This means that Artist Arena has no more presale tickets left to sell. Please check with the venue for tickets to the general public on sale.
Q) Do you know if my favorite artist is playing my town?
A) If you do not see the show for sale on the artist’s ticketing site then we do not have any information regarding that specific show date. Please be patient and continue to check their ticketing website.
Q) If I call the Artist Arena customer service number can I purchase tickets over the phone?
A) Sorry, Artist Arena does not sell tickets via phone. You must purchase tickets online.
Q) Can you help me locate the venue where my show is being held?
A) Artist Arena only sells pre sale tickets. We are not the venue. For directions to the show please contact the venue directly